Returns Policy

Vertaald en aangepast voor Clara & Rose London:

NOTE: WE DO NOT OFFER FREE RETURNS, COSTS APPLY.

Returning items
Is it possible to return my order?
Yes, it is possible. If you are not satisfied with the products you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  • The order includes all associated parts and components, and the packaging is undamaged, just like the original product.
  • The product has been used in a normal manner; damage caused by careless use is excluded.
  • Products where hygiene is important must be thoroughly cleaned before starting the return process.
  • The product was found to be damaged upon receipt — in this case, we reserve the right to charge the customer for shipping costs.

The return will be processed within 7 business days, and if the conditions are met, the return will be officially approved within this period.

We reserve the right to refuse a return if we suspect the products have been used or damaged by the customer.

How can I return my order?
If your order meets the conditions above, follow the steps below to start the return process:

Send an email to: info@clararoselondon.com

Make sure the email includes the following:

  • Order number
  • Reason for the return request
  • Photo of the product if damaged
  • Customer's first and last name
  • Customer's address

We will contact you and provide the return address. Never send the returned product back to the sender's address; we will provide the correct address as soon as you request it. The customer is responsible for the costs of returning the item.

CANCELLATION

The consumer has the right to cancel in accordance with the following provisions, provided the consumer is a natural person carrying out a legal act for purposes not primarily related to their trade or profession:

A. CONDITIONS FOR CANCELLATION
Right to cancel
The cancellation period is 14 days from the day you, or a third party designated by you (other than the carrier), receive or take possession of the last item.

As we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot halt the shipping process before delivery, and refunds are therefore not possible once the goods have been received.

To exercise your right to cancel, you must inform us (Clara & Rose London) of your decision to cancel this contract with a clear statement (for example, via email). The cancellation will be completed once we receive the goods. The costs of returning the item are borne by the buyer.

Tracking shipments in transit
As our items are shipped from Asia, longer transit times may occur that are beyond our control. If the item is already on its way to you, cancellation is not possible. Please wait until you receive the goods, and then send them back to us. You are of course welcome to inform us of the cancellation in advance. To ensure the fastest possible refund, please send us confirmation of the shipment.

Consequences of cancellation
If you cancel this agreement, we must refund all payments received from you, except delivery costs (excluding any additional costs arising from your choice of a delivery type other than the cheapest standard delivery we offer), without delay and no later than fourteen days from the day we are informed of your cancellation and receive the goods. For this refund, we will use the same payment method you used for the original transaction, unless otherwise expressly agreed with you; in no case will fees be charged for this refund.

ALL RETURNED ITEMS ARE SHIPPED BY THE CUSTOMER TO OUR CENTRAL WAREHOUSE IN ASIA AT THEIR OWN EXPENSE.