Privacy Policy — Clara & Rose London

Effective date: 12/10/2022

Welcome to Clara & Rose London. We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This privacy policy describes how we collect, use, share and protect your information when you visit our website, purchase our products, or use our services.

Information We Collect

1.1) Personal Data

When you visit our website, make a purchase, or contact us, we may collect the following types of personal data:

• Contact information: Name, email address, phone number, delivery address and billing address.
• Payment information: Credit card details or other payment information, billing address.
• Account information: Username, password and other login details used to access our services.
• Purchase information: Information about the products you have ordered, purchase history.
• Communication: Messages, feedback and other information you send us.

1.2) Non-Personal Data

We may also collect non-personal data that does not directly identify you. This may include:

• Browser and device information: IP address, browser type, operating system and device type.
• Usage data: Pages visited, time spent on the website, clicks and other interaction data.

How We Use Your Information

The information we collect is used for the following purposes:

• Processing orders: We use your personal data to process orders, arrange delivery and provide customer service.
• Improving our services: We may analyse usage data to understand how customers use our website and to improve our services.
• Communicating with you: We use your contact information to inform you about order status, respond to enquiries, and send you promotional offers (with your consent).
• Fraud prevention: We may use your information to detect and prevent fraud or other unauthorised or unlawful activity.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share it with:

• Service providers: We may share your information with external service providers who assist us with payment processing, delivery, marketing and other necessary business activities.
• Legal compliance: We may share your information to comply with legal obligations, respond to lawful requests from authorities, or protect our rights.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technology

We use cookies and similar tracking technologies to improve the user experience, analyse traffic, and understand user behaviour. You can manage your use of cookies through your browser settings, but disabling cookies may affect the functionality of the website.

Data Security

We implement reasonable security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we therefore cannot guarantee absolute security.

Your Rights

You have the following rights in relation to your personal data:

• Access and correction: You can access and update your personal data by logging into your account or by contacting us.
• Opt-out: You can choose not to receive marketing communications from us by following the unsubscribe instructions included in our emails.
• Data deletion: You can request deletion of your personal data, except where we are legally required to retain it.

Protection of Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected information from a child under 13, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or comments regarding this privacy policy or our data handling practices, you can contact us at:

Email: info@clararoselondon.com